Thank you for shopping with BurlyLuxe. We take pride in our handcrafted feather fans and performance products.
Because many items are made to order or crafted with delicate materials, please read our return and refund terms carefully before purchasing.
📦 1. General Return Eligibility
We accept returns or exchanges only when the following conditions are met:
• The item arrives damaged, defective, or incorrect
• You contact us within 7 days of receiving your order
• The item is unused, unworn, and in its original packaging
Items returned without prior approval will not be accepted.
🚫 2. Non-Returnable & Final-Sale Items
Due to hygiene, customization, and handcrafted production, the following items are not eligible for return or refund:
• Custom-made or personalized feather fans
• DIY feather components, trims, or bespoke orders
• Sale or clearance items
• Gift cards
• Items damaged by misuse, improper storage, or modification
📸 3. Damaged or Incorrect Items
If your order arrives damaged or incorrect, please contact us within 7 days:
✉ Email: support@burlyluxe.com
Please include:
• Your order number
• Clear photos/videos of the product and packaging
• A description of the issue
After verification, we will arrange one of the following:
• Replacement
• Exchange
• Refund (depending on product availability)
🚚 4. Return Shipping
• If the return is due to a defective product or incorrect shipment, BurlyLuxe covers the return shipping cost.
• For customer-initiated returns (if applicable), return shipping is the customer’s responsibility and is non-refundable.
💳 5. Refund Processing Time
Once we receive and inspect the returned item:
• Approved refunds are issued within 5–10 business days
• Refunds will be processed to the original payment method
• Shipping fees are non-refundable (except for faulty items)
📮 6. Lost or Delayed Shipments
BurlyLuxe is not responsible for:
• Carrier delays
• Packages lost due to an incorrect address provided during checkout
Please make sure your shipping details are accurate before placing your order.
🔁 7. Exchanges
Exchange requests depend on product availability.
Handcrafted items may require additional production time.
📩 8. Contact Us
If you have any questions regarding returns or refunds, please contact us:
✉ Email: blossom@burlyluxe.com
📝 How to Start a Return
Please send us an email including:
• Your order number
• The reason for return
• Photos (if applicable)
Our support team will guide you through each step to ensure a smooth return process.