At BurlyLuxe, all products are shipped from Hong Kong SAR.
We take care in packaging and handling to ensure your items arrive safely.
⏳ 1. Processing Time
• In-stock items: 2–5 business days
• Handmade / custom items: 5–15 business days depending on complexity
We will notify you if additional time is required.
🚚 2. Shipping Methods
We ship via trusted couriers such as:
• China Post EMS
• DHL Express
Tracking numbers will be provided for all orders.
🌍 3. Estimated Delivery Time
• Asia: 3–7 business days
• US / Canada / Europe / Australia: 4–7 business days
• Other regions: 5–10 business days
Delivery times may be affected by customs clearance, weather, holidays, or logistics delays.
💼 4. Customs & Import Duties
Buyers are responsible for any customs fees, taxes, or import charges.
We cannot guarantee shipping speed once the parcel reaches customs.
📦 5. Lost or Delayed Parcels
Once a parcel is handed to the courier, BurlyLuxe is not responsible for:
• Shipping delays
• Lost packages
• Damage caused during transit
Customers should contact the courier directly for claims.
We will assist where possible to help resolve the issue.
🏷 6. Wrong Address
We are not responsible for parcels that are returned or lost due to incorrect addresses provided by the customer.
📩 7. Contact
For shipping support, please contact:
✉ blossom@burlyluxe.com